Senior Analyst

Posted:
09/05/18
Type:
Full Time
Location:
Orlando, FL
Category:
Information Technology
Salary:
DOE
Job ID:
101433

An awesome opportunity!

Ashley Ellis is currently seeking an experienced Senior Analyst to join an industry-leading organization!  This Senior Analyst will be responsible for providing support and responding to problems.  By working with internal and external users, this Senior Analyst will provide resolutions steps and resolve continuing problems.

Among other related tasks, this Senior Analyst can expect to:

  • Responding to calls, emails, and tickets to resolve issues and provide support
  • Coordinate to ensure problems are resolved promptly and effectively
  • Use a ticketing system to manage documentation
  • Troubleshoot printers, passwords, email, Standard Windows Applications, internet access, network… etc.
  • Assist with set up and data migration on new PCs
  • Providing training and assistance as needed
  • Participate in UAT and QA testing
  • Assist with assigned tasks related to ongoing projects

This Senior Analyst should have: 

  • Associate’s degree preferred in related field
  • 4+ years experience in related area
  • Experience with supporting ERPs operationally and technically
  • Great communication and problem-solving skills