ServiceNow BSA / Administration

Full Time
Anaheim, CA
Information Technology
DOE + 5-10% bonus
Job ID:

Do you know ServiceNow and have great analytical skills?

Do you know ServiceNow and have great analytical skills? We are seeking someone with ServiceNow administration experience to join a growing team. You will be responsible for supporting and enhancing the ITSM technology to meet best practices for ITIL. This will include hands-on work with ServiceNow: documentation, administration, support, enhancement, process improvement, automation and strategy. To accomplish this, you will gather business requirements and translate those into BRD’s and FSD’s, work with end users and management, and conduct user acceptance testing.

In addition to competitive compensation and benefits, you will also be offered the rare opportunity to join a global firm that will support you in your career growth. Culture fit is key – our teams are tight-knit and our turnover is low.

This position requires at least 5 years of experience in business systems analysis and at least 3 years of experience with ServiceNow; a BS degree in a related field is highly preferred. In addition to experience with ServiceNow administration, configuration and workflow development, you should be able to create and manage Workflow Configuration. You must be knowledgeable of ITIL processes and ITSM and how to align those for best practices. Familiarity with HTML, Javascript and web development also required. While technical skills are important, culture fit is also essential – this means: someone who has strong communication and interpersonal skills, someone who is open to new ideas and to learning new things, someone who works well on a team and has the ability to interact across all levels of a global organization.


  • 3+ years of ServiceNow administration
  • 5+ years of Business Systems Analysis
  • ITIL Best Practices
  • Excellent communication and interpersonal skills

To apply for this job, please click on “apply” and attach / copy & paste your resume for consideration. Some resume formats cannot be attached – if you have issues with applying to the job, either copy and paste the resume into the text box, or send your resume directly to and please reference the title and Job ID of this position. 


**IMPORTANT: If offered employment, applicant must be able to show proof of eligibility to work in the United States as required by Federal Law.  Ashley Ellis will not sponsor applicants for work visas, nor do we offer corp-to-corp contract opportunities. We do not accept resumes from 3rd parties.